How long does it take to receive my order?

LuxFi will try our best to complete all orders within 7-12 business days, (that doesn’t include weekends or holidays), however, there will be a 5-7 business day delay due to COVID and the current global logistic situation.

Shipping times vary depending on how quickly the seller sends the item to us to be authenticated. Once your item has successfully gone through the verification process, you will receive tracking information for your purchase.

It has been a few business days, and the product hasn’t been received. What now?

Our average delivery to you is 7-14 business days from your order date. However there is an expected 5-7 business days delay due to COVID. You can always contact our Customer Support team and ask for assistance.

What happens if my item gets lost or damaged?

You may contact our professional Customer Services team for insurance Claim / Refund / Return handling arrangements.

What happens if my item gets lost or damaged?

You may contact our professional Customer Services team for insurance claims, refunds and return handling arrangements.

How can I view my purchase history?

You can view your purchase history by clicking on your account icon, and clicking on "My Order" in order to view your full purchase history.

What forms of payment does LuxFi accept?

We currently accept Bitcoin (BTC), Ethereum (ETH), Binance Coin (BNB), Tether (USDT), USD Coin (USDC), Binance USD (BUSD). More Altcoins may be considered to be launched in future.

Can I change my shipping address after the order has been submitted?

Due to the way transactions occur on LuxFi, we cannot change shipping addresses once an order has been confirmed. However you may always contact our Customer Service team for assistance with shipping arrangements.

How can I place an order with cryptocurrencies in my blockchain wallet?

The products on our marketplace will be displayed on USD. Once you choose a product and click on the “Buy” button,there will then be payment options at the bottom for you to choose andSubmit your order.

The exchange rate from USD into your cryptocurrencies is based on real-time market rates. There may be some adjustment when you actually place an order.